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Terms

These terms apply to contracts with Advi Systems. Part A applies to everyone. Part B covers the Advi AI software. Part C covers agency services, which we offer to businesses only. Part D covers liability and final provisions. Important for consumers: the right of withdrawal in B5 and the withdrawal form in Annex A.

Part A: General

A1. Provider

Vazghen Vardanian (Einzelunternehmen (Kleingewerbe)), Morsestraße 1, 50769 Köln, Germany, trading as Advi Systems (“we”). Contact: iamvazghen@gmail.com, +49 176 22070509. Full details in the Impressum.

A2. Definitions

  • Consumer: a natural person acting for purposes outside their trade, business, or profession (§ 13 BGB).
  • Business customer: a person or company acting in the exercise of their trade, business, or profession (§ 14 BGB).
  • Software: the Advi AI products (Prompt Studio, Advi Agents, AI receptionist configurations), dashboard, widget, and related APIs.
  • Agency services: lead generation and all related services described on our services pages.
  • Proposal: the written offer for agency services that sets out scope, fees, term, and pass-through costs.

A3. Language and contract text

Contracts are concluded in English or German. These terms are also published in Ukrainian and Armenian for convenience; if versions differ, the German version prevails. We store the contract text; for software subscriptions you can access your plan and invoices in the dashboard, and these terms remain available on this page.

Part B: Advi AI software

B1. Accounts

  • You must be at least 18 years old to create an account.
  • Keep your sign-in credentials confidential. You are responsible for activity under your account.
  • Organisation administrators are responsible for their workspace members.

B2. Service and plans

The features and limits of each plan are shown on the pricing page and at checkout. We may improve and change the software. We will announce material reductions of paid features at least 30 days in advance; you may then cancel before the change takes effect.

B3. Prices, free trial, and renewal

  • Prices, currency, billing interval, and any VAT are shown before you order. Software plans are billed in US dollars (USD). We are currently a small business under § 19 UStG; no VAT is charged.
  • Every plan starts with a 7-day free trial. If you cancel before the trial ends, you pay nothing. Otherwise the plan starts automatically at the end of the trial at the price shown at checkout.
  • Subscriptions renew for the same period (monthly or yearly) until cancelled. For consumers, a yearly subscription that has renewed can be cancelled at any time with one month's notice (§ 309 No. 9 BGB).
  • Payment is processed by our billing provider. Invoices are provided electronically.

B4. Cancellation

You can cancel at any time in your account settings, by email, or without signing in on our cancellation page (§ 312k BGB). Cancellation takes effect at the end of the current billing period. Refunds are described in the Refund Policy.

B5. Right of withdrawal for consumers (Widerrufsbelehrung)

Consumers have the following statutory right of withdrawal. It does not apply to business customers.

Widerrufsrecht. Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses. Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Vazghen Vardanian (Einzelunternehmen (Kleingewerbe)), Morsestraße 1, 50769 Köln, E-Mail: iamvazghen@gmail.com, Telefon: +49 176 22070509) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular (Anhang A) oder die Widerrufsfunktion unter „Vertrag widerrufen“ verwenden. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs. Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Haben Sie verlangt, dass die Dienstleistungen während der Widerrufsfrist beginnen sollen, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistungen entspricht.

Ende der Widerrufsbelehrung.

B6. Acceptable use

You may not use the software to:

  • break the law or infringe the rights of others;
  • create content that is illegal, deceptive (including fake reviews or impersonation), harassing, or harmful to minors;
  • process personal data without a valid legal basis;
  • circumvent limits, security, or workspace isolation, or scrape the service;
  • resell the software without a written agreement.

We may suspend accounts for serious breaches. Where possible, we give notice and a chance to fix the problem first.

B7. AI-generated output

Outputs are generated by third-party AI models and can be inaccurate or incomplete. Review output before relying on it, especially for legal, financial, medical, or safety matters. AI output is not professional advice. If you deploy an agent to talk to people, you must make clear that they are interacting with an AI system.

B8. Your content

  • You keep all rights to your content (prompts, knowledge base, agent settings, conversations).
  • You grant us the rights needed to host and process your content to provide the service. We don't use your content to train AI models.
  • Where the software processes personal data on your behalf, our data processing agreement (Art. 28 GDPR) applies; it is available on request.
  • You can export your data before your account ends. After termination, we delete account data within 30 days, except records we must keep by law.

B9. Availability

We aim for high availability but don't guarantee uninterrupted service unless agreed in writing. Planned maintenance is announced where reasonably possible. Your statutory rights in case of defects remain unaffected.

Part C: Agency services (business customers only)

C1. Scope and contract formation

Agency services are offered exclusively to business customers (§ 14 BGB). The contract is formed when both parties sign the proposal. The proposal defines the services, the fixed monthly fee, minimum term, notice period, and pass-through costs. If the proposal and these terms conflict, the proposal prevails. The client's own terms and conditions do not apply unless we agree to them in writing.

C2. Our services

We provide the services agreed in the proposal with professional care. Unless expressly agreed otherwise, agency services are services (Dienstvertrag), not a guaranteed result: we don't guarantee a number of leads, rankings, reviews, or revenue. We may use qualified subcontractors (for example photographers); we remain responsible for their work.

We don't provide legal advice (RDG) or tax advice (StBerG). Where services touch these areas (for example the legal compliance suite or bookkeeping automation), we implement technical measures; legal texts and tax matters remain with the client's lawyer or tax adviser.

C3. Client cooperation

  • The client provides the access, information, content, and approvals we need, in good time.
  • The client is responsible for the lawfulness of its own offers, prices, and claims, and for approving ads and published content.
  • Where we process personal data for the client, both parties sign a data processing agreement (Art. 28 GDPR).

C4. Fees, ad spend, and pass-through costs

  • The monthly fee is fixed in the proposal and invoiced monthly in advance unless agreed otherwise.
  • Ad spend is paid by the client directly to the ad platforms from the client's own ad accounts. We don't mark up ad spend.
  • Pass-through costs (for example device rental, coffee service, paid software licences, creator fees) are listed in the proposal. They are billed at cost, either directly by the provider or passed through by us without markup. New pass-through costs require the client's prior written approval.
  • No fees or costs are charged that are not in the proposal or approved in writing.

C5. Ownership and licences

  • Always the client's: leads, customer and contact data, ad accounts, domain names, Google Business Profile, reviews, CRM and accounting data, and materials the client provides.
  • Custom website design and code: we grant the client a simple (non-exclusive), non-transferable right to use the website for the duration of the contract. After the minimum term, the client can acquire a perpetual, unlimited right of use including the source code (buy-out) for a one-off €14,900 for websites with up to 15 pages, or €24,900 for larger websites or websites with custom features (for example booking, client portal, shop, several languages), each net. The proposal can set a different price only in the client's favour. If the contract ends without a buy-out, we take the website offline 30 days after the end of the contract. Client content on the website (texts, logo, own images) and the domain remain the client's and are handed over on request.
  • Photos from shoots we organise: the rights remain with us or the photographer. The client receives a simple right to use the photos for its own business during the contract. After the minimum term, the client can acquire perpetual, unlimited, non-exclusive commercial rights for a one-off €2,900 per shoot, including up to 30 edited photos, plus €95 per additional photo, each net. Without a buy-out, the right of use ends with the contract. People shown in photos sign a model release.
  • UGC and creator content: usage rights are set out in each creator agreement and shown to the client before production.
  • Advi AI: access is included for the duration of the contract. The client can export its conversations and contacts at any time and may continue on a self-serve plan.
  • Supplier contracts (hardware rental, coffee service) are set up so they can be transferred to the client or ended at the end of the contract, subject to the supplier's terms.

C6. Confidentiality

Both parties keep confidential information of the other party secret during and after the contract, and use it only for the contract.

C7. Term, termination, and handover

The minimum term and notice period are set out in the proposal. The right to terminate for good cause (§ 314 BGB) remains unaffected. Notice can be given in text form (for example by email) or on our cancellation page. At the end of the contract we hand over or transfer everything listed as the client's in C5 and remove our access on request.

Part D: Liability and final provisions

D1. Liability

  • We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act, and where we have given a guarantee.
  • For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance possible and on which the other party regularly relies), limited to the damage typically foreseeable when the contract was concluded.
  • For business customers, liability for slight negligence is additionally limited per case to the fees paid in the 12 months before the damaging event, but at least EUR 5,000; indirect damage and lost profit are excluded for slight negligence.
  • Any further liability is excluded. These limits also apply to our employees and agents.

D2. Changes to these terms

We may change these terms for future contracts at any time. For existing software subscriptions we announce changes by email at least 30 days in advance; you may cancel free of charge before they take effect. Changes to agency contracts require written agreement.

D3. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection rules of their country of residence remain unaffected. For business customers, the place of jurisdiction is Köln.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

D4. Severability

If a provision is invalid, the rest of the terms remain valid; the statutory provisions apply in place of the invalid one.

Annex A: Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

An Vazghen Vardanian (Einzelunternehmen (Kleingewerbe)), Morsestraße 1, 50769 Köln, Deutschland, E-Mail: iamvazghen@gmail.com

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Last updated: 2026-09-30